Shipping Policy

LONEANA is dedicated to delivering products to our customers efficiently and securely. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 3-5 business days after payment confirmation.

Orders placed during weekends or on public holidays will be processed on the next business day.

High-volume periods may require additional processing time, but we strive to minimize delays.

Once shipped, customers will receive a confirmation email containing tracking information.

2. Delivery Time

Estimated shipping times after dispatch:

Malaysia & nearby regions: 4–8 business days

International shipments: 7–15 business days

Delivery times vary due to customs procedures, weather conditions, and courier operations. RAVITYKICKS cannot guarantee exact delivery dates.

3. Shipping Costs

Shipping fees are calculated based on destination, weight, and shipping method. Customers will see total shipping charges at checkout before completing the order.

4. Tracking

A tracking number will be provided via email, typically becoming active within 24–48 hours. Tracking updates may vary depending on the courier.

5. Customs and Import Duties

For international orders, customs taxes or import fees may apply. These charges are the responsibility of the buyer. RAVITYKICKS is not responsible for delays caused by customs agencies.

6. Incorrect Shipping Information

Customers must ensure that all shipping details are accurate. We are not responsible for:

Delays caused by incorrect addresses

Packages lost due to incomplete address information

Reshipping fees resulting from customer errors

7. Lost or Damaged Packages

If a package is damaged or lost in transit, please notify us within 7 days of the estimated delivery date. We will work with the courier to resolve the issue, but compensation depends on courier policies.

8. Contact

For shipping assistance, contact phamloanduyenhaiae@gmail.com

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